Refund policy

Returns and Exchanges

Every item from SKD Enterprise is quality-checked and carefully packed before dispatch. Because our ethnic apparel and product collections are handled and often produced in limited quantities, we do not accept returns or exchanges except in the specific cases outlined below.

When We Can Help

  • Damaged item: The product arrived torn, stained, or physically damaged.

  • Wrong item: You received a product different from what you ordered.

  • Missing item: Something from your order is missing from the parcel.

How to Raise a Claim

  1. Record an unboxing video: Record a clear, continuous unboxing video from the very moment you open the sealed parcel. Claims submitted without an unboxing video cannot be accepted.

  2. Contact us: Email us at skdenterprise69@gmail.com within 24 hours of delivery with your order number, the unboxing video, and clear photos of the issue.

  3. Resolution: Once verified, we will arrange a replacement or issue a refund to your original payment method if a replacement is unavailable. Approved refunds are typically processed within 7 to 10 working days.

Please Note

  • Natural variations: Slight variations in color between your screen and the fabric, as well as natural irregularities in handloom or fabric weaves, are part of the crafting process and are not considered defects.

  • Condition of items: Used, washed, altered, or stitched items are not eligible for claims.

  • Cancellations: Orders cancelled before dispatch will be refunded in full.

Questions?

If you have any questions or need assistance, please reach out to us at skdenterprise69@gmail.com.